StubHub is closing its Silicon Slopes office and cutting most staff in Draper

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StubHub has informed employees that it will close its office in the Silicon Slopes and lay off most of its Utah employees by October, according to emails the company recently sent to its employees.

The news, which was delivered on June 27, came as a shock to employees within the private ticket vending company, which opened a customer service office in Draper in 2017.

Company leadership said its relocation of its customer service operations to Atlanta would better position it with StubHub’s international offices. They added that the labor pool also played a role in the decision.

“Atlanta is highly regarded for its industry-leading talent and expanding entertainment and service industry,” Nayaab Islam, StubHub’s president, wrote in an email to employees.

Staff started working from home on Monday, and StubHub’s lease is set to expire at the end of this month.

The website sltrib.com first wrote about the company’s layoffs and office closure on Thursday.

StubHub first opened the office in 2017, when it was owned by the online merchandise powerhouse ebay.

When it first opened, the company said Utah’s plethora of multilingual speakers helped to set its customer service office to succeed in helping customers.

Now, the company says relocating to Atlanta, in the Eastern time zone, will be a strategic benefit.

“With key operations in Los Angeles, New York, Limerick, Geneva, and more, having the call center located in the Eastern time zone will also allow for better collaboration across StubHub teams and markets and wider support for our customers,” Felix Descamps, vice president of operations, wrote in an email 10 minutes before Islam’s email. “This shift will allow us to move faster in service to our customers and better provide them with the global support they’re familiar with while continuing to improve and optimize their experience.”

Ebay, which is also looking to move from its Silicon Slopes campus but stay within the area, sold StubHub in 2020.

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Posted by Taylor Anderson

Taylor Anderson grew up near Chicago and made his way West to study journalism at the University of Montana. He's been a staff writer for the Chicago Tribune, Bend Bulletin and Salt Lake Tribune. A move from Portland, Oregon, to Salt Lake City opened his eyes to the importance of good urban design for building strong neighborhoods. He lives on the border of the Liberty Wells and Ballpark neighborhoods.